TERMS & CONDITIONS
The following terms and conditions govern our relationship and your access and use of our website.
At Manha by Mahnur, we believe our customers come first! Our Customer Services team is at your disposal. If you would like to exchange or refund your purchased item please reach out to an agent and they will guide you through our process mentioned below.
Domestic Orders:
- Validity: All products purchased from https://manhabymahnur.com can be exchanged (or) refunded only if they are received in a damaged condition, wrong size, incorrect article within 10 days of the delivery date, no-questions-asked!
- Conditions Qualified for Exchange or Refund: Articles are qualified for exchange or refund only if they are unused, unwashed, all tags are intact and the packing is in its original condition. Any excess fabric or embellishment utilized during photoshoots will not be provided with the product unless mentioned on the website. Such exchange/ refund claims will not be regarded as valid.
Process of Online Exchange or Refund: Simply notify us of your exchange or refund intention within 10 days of delivery date and share tracking details along with your order # with our customer services team by calling via WhatsApp # +92 330 553 7555
You may choose to use any of below approved courier service companies. You must share tracking # details within 2 working days of dispatch to our premises.
Approved Courier Services: TCS, M&P, LEOPARDS, CALL COURIER, BLUE EX, TRAX
Please send the article to the following address:
Mahnoor Asim,
Address
All shipping costs will have to be borne by the customer.
Refund Policy: Refunds are not in cash but in the form of a “coupon’’. If your items meet the required criteria our Customer Services agent will issue you with a coupon that can be redeemed for one-time usage only. You may choose to use this “coupon’’ in the instance of an exchange where the original purchase value differs from the exchanged amount.
Credit card transactions refund policy: If you have paid for your order by credit card, and it qualifies for a refund, the same amount will be returned to the credit card used for the order.
Order Cancellation:
Customer may cancel the order at any time before the order has been processed.
Manha by Mahnur has the right to cancel orders for reasons such as item is out of stock, article found as defective in quality control or the credit / debit card payment is declined by the issuing financial institution.
We have taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and that all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Packaging may vary from that shown. The weights, dimensions, and capacities given are approximate only. We have made every effort to display the colors of our products that appear on the website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery.
The acceptance of your order begins with the delivery of an e-mail and subsequent phone call for confirmation of your order contents and relevant details
If you have supplied us with your email address, we will notify you by email as earliest as possible to confirm receipt of your order. Our acceptance of your order will take place upon dispatch of the product(s) ordered.
We shall try our level best to make deliveries in the most reasonable time possible. But order deliveries may be delayed in case of certain unexpected situations; we do not assume any responsibility for delayed deliveries.
With regards to complaints about your purchase, please refer to our Returns & Exchanges policy. You can contact us on below mentioned contact information.
Email:
Phone Number: +92 330 553 7555
Address:
Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Karachi (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.
